FAQs

Where are you located?

Narre Warren, VIC, Australia

Are all your cakes vegan?

Yes, we do not use any animal products in our baked goods. They are free of egg, dairy, gelatine, honey, confectioner's glaze, shellac, lanolin, etc.  

What they are not free of is amazing deliciousness.  We pack the deliciousness right in. 

Do you have a shopfront?

No, we operate from a residential premise.  All consultations and collections are by appointment only.

How do I place an order?

  • Online orders - add items in the online store to your cart and checkout. You can also customise your cake order by adding writing or a cake topper here.

How do I pay for my order?

Online purchases - through the online checkout.

Custom orders - when we receive your enquiry / order, we will confirm if we are able to complete your order and, if needed, clarify any details with you.  Once all details are confirmed, we will send you an invoice for payment.

How Far in advance do orders need to be placed?

Custom orders must be placed at least two weeks in advance. 

Orders through our online store must be placed at least 3 days in advance with the exception of promotions and items on sale. 

Do You Require A deposit?

For custom orders:

  • Orders placed more than 2 weeks in advance: a 30% deposit is required to book in your order. Full payment is due no later than 2 weeks prior to the order date.

  • Orders placed less than 2 weeks in advance: the full amount of the order must be paid

Purchases through the online store must be paid in full at the checkout.

Refer to the Terms and Conditions page for further conditions regarding deposits and payments.

What payment methods do you accept?

For online purchases we accept credit card payments.

For custom orders we accept credit card payments and direct deposit. 

What Hours are you open?

All in person consultations and collections are by appointment only between the hours of 10am - 7pm Monday - Friday, 10am - 3pm Saturday and 10am - 12pm Sunday.

We respond to enquiries and new orders Monday - Friday, 10 am - 5pm.  We endeavour to respond within 1 business day.

Do you deliver?

Online Purchases

We deliver online purchases within 15 km of Narre Warren only. You can add delivery to your cart here.

Delivery fees are based on distance from Narre Warren (3805):

  • Less than 5km: $10

  • 5km - 10km: $15

  • 10km - 15km: $20

Custom Orders

Delivery fees for custom orders within 15km of Narre Warren are as above for online purchases.

Delivery for custom orders outside of 15km of Narre Warren are charged at:

  • Order value < $250: $1 per km each way from Narre Warren.

  • Order value $250 - $450: $0.75 per km each way from Narre Warren

  • Order value $451 - $600: $0.50 per km each way from Narre Warren

  • Over value > $600: free delivery within 40 kms of Narre Warren, additional kms charged at $0.50 per km.

We will add a delivery fee to your quote where delivery is requested.

Who delivers my order?

We do not use a courier service. We personally deliver our cakes to ensure your cake arrives undamaged.

I can't afford your cakes, can we trade?

Sure, shoot us an enquiry via our contact form here and let us know what trade or skills you have to offer in exchange for cake.  

Are you registered & insured?

Yes, we are a 100% legit business registered with the City of Casey and fully insured.  This means we are subject to health inspections, are trained in safe food handling and we're insured if anything should ever go wrong. 

Can you Supply to Cafes and Restaurants?

Yes we can.  Submit an enquiry via our contact form here to discuss.